Refund Policy

1. The short version

Your first month is free (Rs. 0, no card required) so you can try everything risk-free. Paid plans — Pro Rs. 1,000/month and Max Rs. 2,000/month — can be cancelled anytime. First-time paid purchases are eligible for a full refund within 7 days if you have used less than 10% of that month's token quota. Monthly renewals are non-refundable once the new billing period starts.

2. Plans covered

• Free Trial (Rs. 0 / 1 month): no charge, nothing to refund. Simply stop using it.
• Pro (Rs. 1,000/month, 100B tokens): covered by the 7-day first-purchase guarantee below.
• Max (Rs. 2,000/month, 200B tokens): covered by the 7-day first-purchase guarantee below.

3. 7-day first-purchase guarantee

If it is your first time paying for Pro or Max, email us within 7 calendar days of the charge and we will refund you in full, provided:

• you consumed less than 10% of that month's quota (under 10B tokens on Pro, under 20B on Max); and
• the account has not previously received a refund; and
• the account was not suspended for abuse or Terms violations.

If usage exceeds the threshold, we cannot refund because model inference costs are already incurred — but you keep full access until the end of the billing period.

4. Renewals and upgrades

• Renewals: subscriptions auto-renew monthly. Cancel before the renewal date to avoid the next charge. Charges for a period that has already started are non-refundable.
• Upgrades (Pro → Max): you pay the Rs. 1,000 difference immediately and get the higher 200B quota for the rest of the month. The upgrade charge is non-refundable.
• Downgrades (Max → Pro): take effect at the next renewal; no partial refund for the current month.

5. Exceptions — always refunded

We always make it right if: we charged you twice for the same period; you were charged after a confirmed cancellation; or the service was unavailable for more than 72 consecutive hours due to our fault. In these cases email us and we will refund or credit the affected period regardless of usage.

6. How to request

Email karlo@vincenzoroot.com with subject "Refund request" and include: account email, plan, charge date and amount, and reason. We reply within 3 business days. Approved refunds go back to the original payment method within 7–14 business days (timing depends on your bank / provider).

7. Abuse

Repeated purchase → heavy use → refund cycles, quota circumvention, or fraudulent chargebacks will lead to refusal of future refunds and possible account suspension under our Terms of Service.

8. Questions

Unsure which plan fits? Start with the free month, or write to karlo@vincenzoroot.com before paying — we would rather help you choose than process a refund.